Team Manager - Mental Health Recovery Service, Redditch

An exciting opportunity...

We are recruiting for an Experienced Team Manager that will develop and manage a new-build mental health supported living service for 14 people with mental health needs commissioned by Worcestershire County Council, working in partnership with Bromford Housing Association, referrers, Care Managers and other agencies. You will work with service users, their families, Bromford Housing and other agencies to assess needs and to plan a successful transition into the service, creating the foundations for greater independence and personal fulfilment. You will ensure that individuals are enabled to make progress in their personal recovery journey and to attain goals relating to their mental health & wellbeing, independence, maintenance of their tenancy, quality of life and community connections. This will be achieved through co-producing outcome-based support plans which build on strengths and assets and promote meaningful occupation, resilience and capacity for self-management. You will promote a welcoming and inclusive atmosphere and ensure that staff are skilled in promoting recovery and positive engagement, with relationships based on respect and unconditional positive regard. You will ensure that that there is a strong commitment to equality and diversity. You will be committed to community asset-based approaches and be able to collaborate creatively with community partners as our delivery model is characterised by the use of volunteers and peer supporters as well as paid staff and by close partnership working with statutory mental health services and voluntary agencies. You will ensure that our services are delivered effectively in accordance with assessed needs, contract requirements, service specification quality standards, and desired outcomes.

Your varied and rewarding role will include responsibility for:

Leadership and operational management of the service

Promoting the service to referrers and potential service users

Deployment of staff according to assessed needs

Management and co-ordination of all aspects of service delivery

Liaison and joint working with the landlord

Assessment, support planning and positive risk management

Mentoring, supervising and supporting staff

Organising person-centred reviews

Enabling pathways to independence and move on as appropriate

Building positive partnerships

Hours of Work:

Full time hours are 37.5 hours per week to be worked on a 7 day rota which will include weekends, evenings and public holidays according to the needs of the service. We will consider requests for part-time working subject to a minimum of 22.5 hours per week. An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday.

Holidays:

25 days per annum plus eight statutory days.

Qualities Required:

At least two years relevant experience, preferably gained in a mental health service or supported accommodation setting.

Experience of managing/supervising staff and managing or co-ordinating the delivery of care and support.

A relevant health or social care qualification or degree.

Ability to promote and embed positive person-centred values and a culture of recovery, independence and positive risk management.

Ability to manage the effective delivery of the contract and to ensure that expected quality standards and outcomes are met.

A commitment to equality, inclusion, dignity, human rights and unconditional positive regard for all.

The ability to build positive, trusting relationships with service users, their families, professionals and partner agencies.

Excellent written communication, needs & risk assessment, support planning and report writing skills.

Competent in the use of IT with the ability to collect/analyse data and to contribute to electronic records.

Warm and emotionally intelligent, with good interpersonal skills and the ability to reflect on practice.

An understanding of recovery principles and methods and a good knowledge of mental health needs/conditions, helpful interventions, evidence-based good practice, legislation and policy.

Skills in promoting independence, tenancy sustainment and positive risk management.

An understanding of trauma informed approaches and psychologically informed environments is desirable.

An imaginative and ‘can do’ attitude with the ability to develop the service through co-production and creative approaches to service delivery, including use of technology, peer support and volunteers.

A good knowledge of the roles and responsibilities of mental health professionals/agencies and the ability to work effectively with multidisciplinary teams within the CPA and other planning processes.

The ability to promote the service effectively to service users and professionals and to maximise referrals and service utilisation.

Ability to lead, manage & supervise staff assertively to ensure effective and productive team working, high standards of practice and positive outcomes for service users.

Good organisational skills with the ability to plan ahead, prioritise & manage a busy workload, delegate effectively and meet deadlines.

Ability to work positively with external agencies and gain the confidence and trust of service users, families and stakeholders.

Applicants must enjoy good health, demonstrate resilience and be able to reliably carry out the responsibilities of the post.

A willingness to work flexibly and responsively across a 7 day rota, according to the needs of the service.

Care Certificate and Level 2/3 Health & Social Care Diploma:

All employees will be required to undertake and complete the Care Certificate. Following the successful completion of the probationary period staff are automatically enrolled onto Level 3 Health and Social Care Diploma. If you hold NVQ/Diploma 2/3 Health and social care or equivalent you will of course not need to do the award again, but we may support you to undertake qualifications.